Refund & Cancellation Policy
How to cancel, what happens when you do, and when you can get your money back.
Not ready to publish. The contact address on this page is still the placeholder TODO-support@apipreflight.com. Set CONTACT_EMAIL in lib/legal.ts to a working mailbox before accepting payments.
Try it before you pay
You can create a working mock and call it without an account or payment details, and the free account tier costs nothing. You can confirm the Service does what you need before any money changes hands — the paid plans add scale, dynamic responses, request logs and your own domain.
Cancelling
You can cancel at any time — there is no minimum term and no cancellation fee. Open Pricing while signed in and choose Manage subscription to open the Stripe customer portal.
Cancelling stops future renewals. You keep paid access until the end of the period you have already paid for, then move to the free account tier. Your mocks are not deleted when a subscription ends, but anything above the free tier's limits becomes read-only, and paid-only features (such as custom domains and extended request logs) stop working. Mock URLs on a custom domain will stop resolving, so plan any migration before you cancel.
Refunds
14-day money back on your first payment. If you subscribe and decide within 14 days that it is not for you, email us and we will refund that payment in full. You do not need to give a reason.
Beyond that first payment:
- Renewals. We do not generally refund a renewal you simply forgot to cancel — but if you contact us promptly after an unwanted renewal and have not made substantial use of the Service in the new period, we will normally refund it. Just ask.
- Part-used periods. We do not refund the unused portion of a period you have chosen to cancel, because access continues to the end of it.
- Team seats. Seats added mid-period are charged pro rata. Removing a seat takes effect at the next renewal rather than generating a refund.
- If we discontinue a paid plan or fail to provide the Service, we refund the unused portion of any prepaid period.
- Duplicate or incorrect charges are always refunded in full.
Because the Service is intended for development and testing and carries no service-level agreement, we do not offer compensation for downtime beyond the refund rights above and your rights under consumer law.
How to request a refund
Email TODO-support@apipreflight.com from the address on your account, telling us which payment you mean. We aim to respond within 2 business days. Approved refunds go back to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.
Your rights under Australian Consumer Law
This policy is in addition to, and does not limit, your rights under the Australian Consumer Law. If the Service is faulty, not as described, or otherwise fails a consumer guarantee, you may be entitled to a repair, replacement or refund regardless of the timeframes above. Nothing here excludes rights that cannot lawfully be excluded.
Questions
Anything unclear, or an unusual situation not covered here? Email TODO-support@apipreflight.com — we would rather sort it out directly than have you raise a dispute with your bank.